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Complaints

We want you to always have an excellent experience. If you feel you need to complain, we promise you that we’ll do our best to put things right as soon as we can.

  • How to make a complaint


    If you wish to make a complaint you can contact us in writing, by phone or email.

    Please make sure you give us the following information:

    • Your name , address and account details 
    • A clear description of your concern or complaint
    • Details of what you'd like us to do to resolve the complaint
    • Copies of any relevant documents/information
    • A daytime telephone number or email address where we can contact you
    • Any times you'd prefer us to contact you.

    Contact us by post

    For Jersey accounts:
    Barclays Bank PLC, 13 Library Place, St. Helier, Jersey, JE4 8NE

    For Guernsey accounts:
    6-8 High Street, St Peter Port, Guernsey GY1 3BE

    For Isle of Man accounts:
    Barclays Bank PLC, PO BOX 9, Barclays House. Douglas, Isle of Man, IM99 1AJ

    For London accounts:
    PO Box 69999, 1 Chruchill Place, Canary Wharf, London E14 1QE

    Contact us by phone

    Isle of Man: +44 (0) 1624 684 444*

    Isle of Man corporate clients: +44 (0) 1624 684 684^

    Jersey: +44 (0)1534 880 550*

    Jersey corporate clients: +44 (0) 1534 867 000^

    Guernsey: +44 (0) 1481 811 911*

    Guernsey corporate clients: +44 (0) 1481 705 600 ^

    London: +44 (0) 207 114 7200^

    Contact us by email

    correspondence@barclays.com

  • How we'll handle your complaint


    We will aim to resolve your complaint within four weeks of the date of receipt. However, if we are unable to finalise our investigations within this time frame we will send you a written update after four weeks to let you know when we expect to be able to reply. If we have been unable to complete our investigations within eight weeks, we will write to you again to explain why there is a delay.

    When we have finished our investigations into your complaint we will be in touch to provide you with a full response to your complaint.

  • If you're still not happy


    If we can’t resolve your complaint or you’re not happy with its outcome, you may be able to refer it to the Financial Ombudsman Service.

    Accounts based in Jersey

    If your account is based in Jersey,  you may have the option to refer your complaint to the Channel Islands Ombudsman who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. This is a free service.

    Please contact the Channel Islands Financial Ombudsman (CIFO).

    Accounts based in Guernsey

    If your account is based in Guernsey,  you may have the option to refer your complaint to the Channel Islands Ombudsman who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. This is a free service.

    Please contact the Channel Islands Financial Ombudsman (CIFO).

    Accounts based in the Isle of Man

    If your account is based in the Isle of Man, you may have the option to refer your complaint to the IOM Financial Services Ombudsman Scheme to review your complaint. The Isle of Man Ombudsman Scheme can only be used by private individuals who are clients of Barclays with accounts located in the Isle of Man. Companies are not eligible to use the Scheme.

    Please contact the Financial Services Ombudsman Scheme Isle of Man.

    Accounts based in London

    If your account is based in London, you have the option to refer your complaint to the Financial Ombudsman Service.