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Contact us

Due to the coronavirus outbreak, we have fewer colleagues than normal answering the phones and our waiting times are longer than usual - we’re sincerely sorry about this.

To help us support those who are in most urgent need, we’d ask you to only call if you have an immediate financial problem that can’t wait. But, while all this is going on, with our app and online banking you can manage your money like you did before. For more information, view our coronavirus page.

Get an answer to your question now

Before you call us, it might be easier and quicker to find the answer to your question online:

Personal and Premier clients FAQs
Business, corporate clients and institutions FAQs

Contact your local team

  • Jersey
  • Guernsey
  • Isle of Man
    • Where to find us in the Isle of Man

      Castletown

      1 Market Square
      Castletown
      IM9 1LQ
      Isle of Man

      View our Castletown location on Google Maps

      Opening hours:
      Closed

       

      We've had to take the difficult decision to temporarily close this branch until further notice due to the impact of COVID-19.
      Our Ramsey and Douglas branches remain open.

      We have temporarily amended some of our opening hours to help us best manage the services we provide to you during the COVID-19 outbreak.
      We will revert to normal opening hours as soon as possible.

  • London

    Before you call us, it might be easier to find the answer to your question on our FAQs page.

    Corporates and institutions

    Overseas corporates, fiduciaries, family offices, fund managers and captive insurance clients:

    Call us on +44 (0) 207 114 7200+

Complaints

We want you to always have an excellent experience. If you feel you need to complain, we promise you that we’ll do our best to put things right as soon as we can.

B.Net support help desk

For Wealth Online Banking assistance, please contact our helpdesk.