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Coronavirus (COVID-19)

We're here to support our customers in Jersey, Guernsey and Isle of Man to overcome challenges

We recognise the importance of providing support for our customers who may suffer hardship as a result of COVID-19 and experience problems with cashflow or making repayments to their mortgage, overdraft and personal loans.

We’ll use this page to keep you informed. This information is correct at the time of writing, but keep checking back as things may change.

To help us support those who are in most urgent need, we’d ask you to check the information on this page first, and only call if you have an immediate financial problem that can’t wait.

For day to day banking queries we encourage you to use our digital channels via either our online banking or via our Barclays App.

We have fewer colleagues than usual answering the phones and in our branches right now because of the coronavirus outbreak.  This is having an impact on our service times – we’re truly sorry about this.

We appreciate this may be frustrating, and our colleagues are working to try and help as many people as possible.

Thanks for your patience and understanding.

We’re waiving personal overdraft fees

If you have an arranged overdraft on your personal current account, we won’t charge you any interest between 27 March and 30 April 2020. That means you can use your arranged overdraft free of charge during this time.

You don’t need to contact us, it’ll happen automatically.

You’ll see a notification on your statement about 20 days before the charge is debited from your account. These overdraft charges will be daily fees and not interest fees.

Stay safe from fraud

Fraudsters are using the coronavirus outbreak as a cover for scams.

We'll never ask you to move money to a safe account, or ask you to share your passcodes or PINs with us. 

See our fraud awareness and digital security pages for more information on how to stay safe.

Our branches

Changes to our branch opening hours

To help us best manage the services we provide to you during this time, we are temporarily amending our branch opening hours. We will revert to normal opening hours as soon as possible. View the latest branch opening times for:

Jersey Branch

Monday to Friday:  8:30 am - 12:30pm

Saturday, Sunday:  Closed

Guernsey Branch

Monday to Friday:  8:30 am - 12pm

Saturday, Sunday:  Closed

Isle of Man - Douglas Branch

Monday to Friday:  8:30 am - 12:30pm

Saturday, Sunday:  Closed

Isle of Man - Ramsey Branch

Monday to Friday:  8:30 am - 12:30pm

Saturday, Sunday:  Closed

Isle of Man - Castletown Branch

Closed

We've had to take the difficult decision to temporarily close this branch until further notice due to the impact of COVID-19.
Our Ramsey and Douglas branches remain open.

Visiting your local branch

For the safety of all our colleagues and customers, and to support national efforts in containing the spread of COVID-19, please only visit your local branch if absolutely necessary. You can do most of your day-to-day banking from home on the Barclays app and online banking. Our client service centre remains open, however, we’re experiencing higher call volumes than normal. We therefore ask that you only call us if you enquiry is urgent so that we can support our most vulnerable customers at this time.

Please do not visit a branch if:

  • You’ve arrived in/returned to the Isle of Man, Jersey or Guernsey in the last 14 days
  • You’ve been infected with COVID-19 or have been in contact with someone diagnosed with the virus within the past 14 days
  • You are showing the following symptoms
  • A high temperature
  • A new, continuous cough

If you must visit a branch and are safe to do so, please respect the social distancing measures in place and use hand sanitizer on entry where provided.

Not yet registered for our digital services? It’s quick and easy to get started and means you can bank safely at home. Get the Barclays app today and find out how to register for online banking.

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Digital Services

Our flexible banking gives you the freedom to manage your money in an accessible and secure way, wherever you are.